Refund and Returns Policy

At KI.x-Hll, customer satisfaction is our priority. We are committed to delivering high-quality digital products for the footwear industry. Due to the digital nature of our products, we have a specific Refund and Return Policy to ensure a fair and smooth experience for our customers.

Eligibility for Refunds

Refunds may be issued under the following conditions:

  1. Technical Issues:
    • If you encounter technical problems that prevent access to or proper use of the product and the issue cannot be resolved after troubleshooting.
  2. Incorrect Product Delivery:
    • If the product delivered does not match the description or the item purchased.
  3. Defective Files:
    • If the downloaded product is incomplete, corrupted, or otherwise defective, and a replacement cannot be provided.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  1. Change of Mind:
    • Refunds are not available if you decide you no longer want the product after purchase.
  2. Misunderstanding Product Features:
    • Refunds will not be granted if the product was purchased due to a misunderstanding of its content or features.
  3. Unauthorized Use or Distribution:
    • If the product has been downloaded, shared, or used in an unauthorized manner, the purchase is considered final.
  4. Late Requests:
    • Refund requests made more than 14 days after the purchase date will not be considered.

Refund Request Process

To request a refund:

  1. Provide Proof of Purchase:
    • Include the order number or transaction ID to verify the purchase.
  2. Explain the Issue:
    • Provide a detailed explanation of the problem, along with any relevant documentation or screenshots.

Resolution Timeline

Refund requests are reviewed within 7 business days. If approved, the refund will be issued to the original payment method within 7–10 business days.

Alternative Solutions

If a refund is not possible, we may offer the following:

  • Product Replacement: Receive an updated or corrected version of the purchased product.
  • Store Credit: Use credit for future purchases on our website.

Important Notes

By purchasing from KI.x-Hll, you agree to this Refund and Return Policy. This policy ensures fairness and maintains the integrity of our digital products.